Privacy policy

Privacy Policy

Last Updated: 01/05/2025

This Privacy Policy describes how flexappeal4x4.com ("we", "our", or "the Site") collects, uses, and discloses your Personal Information when you visit or make a purchase.

📬 Contact

For questions, concerns, or complaints about our privacy practices, please contact us at:

🔍 What We Collect

We collect personal information that helps us provide and improve our services:

  • Device Info: Browser type, IP address, time zone, cookies, and page interactions
  • Order Info: Name, billing/shipping address, phone, email, payment details
  • Support Info: Any info you provide when contacting us

Data is collected through cookies, web beacons, and form inputs. See our cookie section below for more.

🤝 Sharing Your Data

We only share your Personal Information with service providers that help operate our store or comply with legal obligations. This includes:

  • Shopify: Our e-commerce platform. See their policy: Shopify Privacy Policy
  • Law enforcement, if required by applicable law

🎯 Behavioural Advertising

We may use your information for marketing purposes including Google, Meta (Facebook), and other ad networks.

🔐 Use of Personal Information

Your data is used to:

  • Process and fulfil orders
  • Provide support
  • Prevent fraud
  • Communicate promotions (only with your consent)

📦 Data Retention

We retain your data for as long as necessary unless you request its deletion. Contact us at info@flexappeal4x4.com to request removal.

⚙️ Cookies

Cookies help us improve your experience. You may block or delete cookies via browser settings, though some functionality may be impacted. Cookie types include:

  • Functional: Remember preferences and cart items
  • Analytics: Understand website usage
  • Marketing: Display relevant ads

🚫 Do Not Track

Currently, we do not respond to browser-based Do Not Track signals due to lack of industry standardisation.

📌 Changes

We may update this policy from time to time to reflect operational or legal updates. The revised version will be posted here with an updated date.

📄 Complaints

If you're dissatisfied with our response to a privacy concern, you may contact the Office of the Australian Information Commissioner (OAIC): oaic.gov.au